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Sample Customer Service Cover Letter

If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.

What a Customer Service Cover Letter Should Include

A cover letter for a customer service job should have all the usual elements of a good cover letter, including:

  • Contact information: your name, address, phone number, email address, and so on.
  • A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern." 
  • The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
  • A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success. 
  • A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples. 

Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.

You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.

You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).

Hard skills like software programs specific to the job are also valuable.

Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.

Customer Service Cover Letter Sample

The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.

Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Your Email

Date

Dear Hiring Manager,

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.

I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Your Signature (hard copy letter)

Your Typed Name

How to Send an Email Cover Letter

If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.

Sample follow-up letter after a phone call

Keep the conversation going after a successful phone interview by sending a personal letter.

Follow a phone interview with a personal letter.

An introductory phone call or interview is extremely common in today's job market. But just because the process may seem less formal than a face-to-face interview, the protocol is just as serious. So you should treat the follow up the same way you would with a traditional interview and send a well-written personal letter. Below is our sample follow-up letter to use as a template. 

 

 

 

 

 

 

 

JOSEPH R. CONRAD
555 Westminster Road
Brooklyn, New York 55555
Phone: (555) 555-5555
E-mail: joseph@somedomain.com

 

July 28, 20XX

Ms. Anne Sunners
Director/Counselor for Students with Disabilities
Office of Academic Advising and Student Services
University of Omaha
Omaha, NE 55555

Dear Ms. Sunners:

It was a pleasure speaking with you regarding employment opportunities at the University of Omaha. As we discussed, I am interested in providing Orientation and Mobility (O&M) or liaison services to students with disabilities. Please consider my qualifications if a suitable opening becomes available. I have enclosed several copies of my résumé, so feel free to give them to colleagues who may be interested.

Throughout my career, I have learned that the availability of Orientation and Mobility services can mean the difference between success or failure for students with disabilities. It often determines whether a student travels safely to and from school or work. I have dedicated my career to giving students the opportunity for success through Orientation and Mobility and Gross Motor training. I offer:

  • 20 years of progressive experience in the field of Orientation and Mobility.
  • Experience as a published writer and speaker on Orientation and Mobility topics.
  • Lifelong commitment to helping individuals with physical challenges and multiple disabilities.
  • The ability to provide thorough assessment of Orientation and Mobility needs and development of plans to help students achieve their goals.

At this point in my career, I am exploring new professional challenges at college campuses. I am eager to relocate for the right opportunity. Since the University of Omaha has approximately 500 registered students with disabilities, I am confident that my services would be beneficial to the students.

If you are interested in a dedicated professional with strong credentials, please call me at (555) 555-5555. I am available for a telephone interview or in-person meeting at your convenience. Thanks again for your time and assistance.

Sincerely yours,



Joseph R. Conrad
 

Job search next steps

Communicating clearly and concisely with recruiters and hiring managers is essential to a successful job search. Sending a thank-you letter can be a great way to display your interest and gratitude. Want to learn other ways to stand out from the hiring pool? Join Monster today. As a member, you'll get career advice and job search tips sent directly to your inbox. Whether it's resume writing skills or salary negotiation tactics, we've got the information you need to come out on top. (A thank-you letter isn't necessary—we're happy to help.)


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